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KiloCal Support

Common questions, troubleshooting, and how to reach us.

Frequently Asked Questions

Is KiloCal really free forever?

Yes. KiloCal is 100% free with no in-app purchases, no subscriptions, and no ads. All features are unlocked for everyone—calorie tracking, macro logging, fasting timer, barcode scanning, unlimited recipes, and lifetime history.

Do I need an account to use KiloCal?

No. KiloCal works without an account. Download the app, complete the quick setup, and start logging. Your data stays on your device—no cloud sync, no login.

Where is my data stored?

All your data (food logs, recipes, weight entries, settings) is stored locally on your device. Nothing is uploaded to servers or synced to the cloud. Your data is yours alone.

Does KiloCal work offline?

Yes. The USDA food database is bundled with the app, so you can search and log foods offline. No internet connection is required after installation.

How does HealthKit integration work?

HealthKit integration is optional. If you grant access, KiloCal reads your active energy (calories burned), steps, and weight to calculate your dynamic calorie budget. HealthKit data never leaves your device. You can revoke access anytime in iOS Settings → Privacy & Security → Health → KiloCal.

Can I sync my data across devices?

Not currently. KiloCal is local-only by design for maximum privacy. Your data stays on the device where you log it. We may add optional encrypted iCloud sync in a future update (opt-in only).

How do I add a food that's not in the database?

Use the "Custom Food" feature. Tap the "+" button on any meal, select "Custom Food," and enter the nutrition details manually. Your custom foods are saved for future use.

Can I export my food logs?

Yes. Use the "Share Day" feature to export any day as a .kcalday file. Share it via AirDrop, Messages, or email. Anyone with KiloCal can open and view your shared day.

How do I delete my data?

Delete individual entries within the app, or uninstall KiloCal to remove all data permanently. Because everything is stored locally, uninstalling = complete deletion. No data deletion requests needed.

Why does KiloCal request camera access?

Camera access is optional and only used for barcode scanning. If you prefer, you can search and log foods manually without granting camera access.

How accurate is the calorie calculation?

KiloCal uses research-backed formulas (Mifflin-St Jeor for BMR) and integrates with HealthKit for real-time activity data. Your dynamic calorie budget adjusts daily based on your movement, giving you a personalized, adaptive target.

Can I track macros other than protein, carbs, and fat?

Yes. Go to Profile → Track a Nutrient and choose a 4th nutrient to monitor (fiber, sodium, sugar, iron, calcium, etc.). It will appear on your macro tiles and in meal logs.

Troubleshooting

The app isn't syncing my HealthKit data

Check permissions: Go to iOS Settings → Privacy & Security → Health → KiloCal. Make sure "Active Energy," "Steps," and "Weight" are enabled.

Force refresh: Close and reopen the app. HealthKit data syncs when you open the app.

Restart: If still not working, restart your iPhone and reopen KiloCal.

Barcode scanning isn't working

Camera permission: Go to iOS Settings → KiloCal → Camera and ensure it's enabled.

Lighting: Make sure the barcode is well-lit and in focus.

Database coverage: Not all barcodes are in the database. If a scan fails, search manually or add a custom food.

My calorie goal seems too high/low

KiloCal calculates your goal based on age, sex, height, weight, activity level, and goal (lose/gain/maintain). If it feels off:

  • Go to Profile → About You and verify your stats are correct
  • Adjust your activity level (sedentary, light, moderate, heavy)
  • Change your goal or weekly pace (faster pace = larger deficit)

Your body is unique—adjust until the goal feels sustainable.

The app crashed or is freezing

Force close: Swipe up from the bottom, swipe KiloCal away, then reopen.

Restart: Restart your iPhone.

Update: Make sure you're running the latest version of KiloCal (App Store → Updates).

Still broken? Contact us (see below) with details: iPhone model, iOS version, what you were doing when it crashed.

Feature Requests & Feedback

We're always improving KiloCal. If you have a feature request or feedback, email us at support@maneo.house. We read every message.

Contact Support

Need more help?

Email: support@maneo.house
Response time: Within 24 hours on business days

Include in your email:

  • iPhone model (e.g., iPhone 14 Pro)
  • iOS version (Settings → General → About → Software Version)
  • KiloCal version (Profile screen, bottom footer)
  • Description of the issue or question